Introduction Welcome to Ice Vege Kitchen! These Terms and Conditions ("Agreement") govern your use of our website and the services provided through it, including placing orders at our cafe and for delivery. By scanning the QR code at our tables, placing an order through the website, or using any of our services, you agree to be bound by these terms. If you do not agree with any part of this Agreement, please refrain from using our services. Right to Make Changes to the Agreement Ice Vege Kitchen reserves the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on the website. It is your responsibility to review this Agreement periodically to stay informed about any updates. Your continued use of the website and services after any changes indicates your acceptance of the revised Terms and Conditions. User Guidelines (Rules, Restrictions, Requirements) • Orders: Once an order has been placed and confirmed, it cannot be canceled, refunded, or amended. Please ensure that all details are correct before finalizing your order. • Payment: All payments must be made through the available online payment methods provided on the website. Orders will not be processed unless payment is confirmed. • Accuracy of Information: You are responsible for providing accurate information when placing an order, including delivery address, contact information, and payment details. • Use of the Website: You agree not to use the website for any unlawful purpose, including but not limited to spamming, attempting to disrupt or damage the website, or engaging in fraudulent activity. Copyright and Intellectual Property All content on this website, including text, graphics, logos, images, videos, and software, is the property of Ice Vege Kitchen and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without the prior written consent of Ice Vege Kitchen. Unauthorized use of any content on this website may result in legal action. Governing Law This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts in Malaysia. Limitation of Liability To the fullest extent permitted by applicable law, Ice Vege Kitchen shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or any products or services purchased through it. This includes, but is not limited to, any issues related to delivery, product quality, or user experience. Your Consent to Our Policy By using this website, you consent to the collection and use of information by us. Information collected by us is for the sole purpose of completing sales transactions and conducting our internal customer appreciation programmes, and will be of strictest confidentiality. If Ice Vege Kitchen changes any of the privacy policies, Ice Vege Kitchen will post the changes on this page so that you are always aware of what information Ice Vege Kitchen collect and how Ice Vege Kitchen use it. Cancellations Policy There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price. Refund Policy Once orders have been processed, refunds or changes to the orders will not be possible. Delivery 1. Orders will only be processed upon receipt of full payment. 2. Ice Vege Kitchen requires at least 45 minutes to process your orders, Once the order is completed, we will send it out on the same day. 3. For a successful delivery, Ice Vege Kitchen require a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode. 4. Ice Vege Kitchen will not accept responsibilities for late or non-deliveries under the following circumstances: a. Recipient is not present at the address given at the time which the delivery was requested to take place. b. The address given was incorrect or insufficient. c. No such person at the given address. d. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully. 5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products. 6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. 7. In rare cases of delayed delivery due to circumstances beyond our control, Ice Vege Kitchen will not be held liable for any claims. 8. Multiple products (max. 2 foods) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries. 9. Should there be a request to redirect orders, there will be an additional administrative fee of RM20. 10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like AXAIPAY and any other administrative costs. 11. In the event where delivery order is out of stock, Ice Vege Kitchen will contact you to arrange for a replacement food. It is our responsibility to replace a similar product of equal or lesser value. You May reach us at: Address : 20, Pusat Perniagaan Raja Uda, 1, Jalan Raja Uda, Kampung Paya, 12300 Butterworth, Pulau Pinang. Telephone : +6011-2888 9321 Email : [email protected]